The San Diego Zoo and the San Diego Zoo Safari Park are outdoor destinations and remain open. We continue to monitor the ongoing changes due to the COVID-19 pandemic, and are following the recommendations provided by our state and local health authorities.


Please click here for important information before you visit.

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Panorama of a Safari Park field exhibit with giraffes, water buffalo, and rhinos

Guests with Disabilities

baby bear


As we face the ongoing challenges of COVID-19, our team of dedicated specialists continue to care for countless animals and plants that depend on us each and every day.

Your continued support is critical to the wildlife in our care and vital to endangered species worldwide.


Download Guide for Guests with Disabilities (PDF)

* Please note that due to COVID-19, some services may be delayed or unavailable. Please contact us ahead of your visit if you have any questions regarding accommodations. Visit https://zoo.sandiegozoo.org/reopen and read our Guide for Guests with Disabilities to see what’s changed.

Website Accessibility Statement


Jambo! The San Diego Zoo Safari Park welcomes all guests. We have several services to help all our guests enjoy their visit.

We have a map that marks the stops for our ADA (American with Disabilities Act) shuttle. These maps are also available at our ticket booths and at Ranger Base. Restrooms and services—including many of our Safaris—are wheelchair accessible. Wheelchairs and motorized scooters are available for rent on a first-come, first-served basis near the entrance at Safari Outfitters. Please refer to our Guide for Guests with Disabilities for more information. The minimum age requirement to operate an Electric Conveyance Vehicle (ECV) is 16 years old.

Click here to download our Guests with Disabilities map

Guests who have difficulty standing in line may request an “Easy Access Pass” at the Safari Tickets/Guest Services booth, Ranger Base, or at the Africa Tram ticket window. This pass may be used at any venue where waiting lines exist. The attendant on duty will direct guests to designated areas. Three additional members of the guest’s party may accompany a guest with a disability. If there are more than three guests in your party, you may request to be seated while waiting for them to reach the front of the line.

For our guests who are deaf or hard of hearing, we have a helpful packet available to download which includes our Africa Tram Species Guide, and written scripts of our Frequent Flyers and Cheetah Run shows. Click here to download information packet. These packets are also available at our ticket booths and at Ranger Base. If you need an ASL interpreter, please download the guide using the link at the top of this page for the Guide for Guests with Disabilities.

We welcome guests who choose to bring their trained service animal into the Safari Park. Pets and animals “in training” are not allowed in the Park. There are some places within the Park that are sensitive/restricted to service animals. This map is also available at our entrance turnstiles. Kennels are available for those who choose to leave their trained service animal during any part of their stay on Park grounds.

Click here to download our Service Animal map

Please see our Guide for Guests with Disabilities (above) for Frequently Asked Questions and more detailed Safari Park disability information. If you have additional questions about visiting the Park that have not been answered, please call 760-796-5621.

Mobility Assistive Device Policy

San Diego Zoo Global is dedicated to providing all of its guests with equal enjoyment of the wonderful experience offered by its parks: the San Diego Zoo and the San Diego Zoo Safari Park.

The safety of our visitors is extremely important to us. The parks are primarily pedestrian environments. By “pedestrian,” we mean any individual who moves within walking areas with or without the use of walking-assistive devices such as crutches, leg braces, wheelchairs, etc. Park attendance is often at high capacity, resulting in busy pedestrian pathways. Our goal is to maintain a safe pedestrian traffic flow for all visitors while allowing for use of mobility-assistive devices that do not fundamentally alter the nature of the experience the parks provide.

In order to maintain a safe pedestrian environment and the desired pace and flow of visitor traffic, the parks do not allow guests to bring or use most wheeled vehicles within the grounds. Bicycles, tricycles, scooters, skateboards, roller skates, and similar modes of transportation are not allowed within the grounds. The parks allow strollers as well as the following mobility-assistive devices for use by guests with disabilities: wheelchairs, electric scooters, and Segways®. All Segways entering the parks must be operated in “turtle” mode so as not to disrupt the desired pace of the visitor traffic at the parks and disturb other guests.

The parks provide accommodations to people who need mobility assistance while on our grounds. Several means of transportation throughout the parks are available to all guests, and shuttle service is available for guests with limited mobility and guests who use wheelchairs. Shuttle service can be arranged by asking any employee to call for service. The parks also offer for rent a limited number of wheelchairs and electric scooters. In addition, the parks provide free admission for a personal attendant/caregiver to accompany a guest who requires such help in order to access the public programs, activities, and facilities of the parks. 

San Diego Zoo Global reserves the right to modify this policy at any time as it deems appropriate.

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