San Diego Zoo and San Diego Zoo Safari Park Are Temporarily Closed to Visitors
In response to the ever-changing COVID-19 situation, San Diego Zoo Global has implemented a temporary closure of the San Diego Zoo and the San Diego Zoo Safari Park to the public. Both parks will reopen when the situation has improved and it is deemed safe to do so.
“San Diego Zoo and San Diego Safari Park are iconic destinations, and we are proud to play an important role in inspiring guests about the natural world, while also being a respite and escape for our audiences,” said Paul A. Baribault, president/CEO of San Diego Zoo Global. “However, at this time, it is vital for San Diego Zoo Global to be a leader for the community and for our employees, and ensure we are putting the health and well-being of our greater community first.”
In keeping with mandates from the State of California and the County of San Diego, both the Zoo and Safari Park have also canceled tours and group events for the next eight weeks, up to May 16. This date is subject to change, based on information provided by authorities.
“We, of course, remain committed to providing premier care for the remarkable wildlife at our parks during this time,” Baribault said. “We have also decided all employees will be paid according to our internal guidelines, regardless of their job responsibilities or ability to work remotely.” Staff taking care of wildlife and maintaining other critical systems remain active on grounds, practicing handwashing and social distancing. However, staff who are able to work from home are doing so.
“San Diego Zoo Global is a family, and the safety of our guests, staff members, volunteers, and wildlife are—and always will be—our highest priority,” Baribault added. “We recognize that visiting the San Diego Zoo and the San Diego Zoo Safari Park is an opportunity to experience wildlife, enjoy rich educational experiences, and share the wonder of the natural world with family and friends, and also represents important family time, an escape from our daily lives, and a chance to get outdoors and enjoy fresh air and exercise. We look forward to reopening, and welcoming visitors back to our parks at the first opportunity we can responsibly do so.”
Is San Diego Zoo Global doing anything to protect staff members, guests, and animals during the COVID-19 pandemic?
At San Diego Zoo Global, the safety of our guests, staff members, volunteers and animals are, and always will be, our highest priority. We recognize the gravity of the ever-changing COVID-19 situation and are working to do our part to protect the health and welfare of our community and the wildlife in our care.
Will the San Diego Zoo and the San Diego Zoo Safari stay open?
To help safeguard the well-being of our staff members and guests, we have made the difficult decision to temporarily close the San Diego Zoo and the San Diego Zoo Safari Park to the public for now.
How long will the Parks stay closed?
We will monitor the ever-changing situation while maintaining close contact with government authorities, and we will provide additional communication if current conditions change.
Can I get an admission ticket refund due to the temporary closure?
Advance purchase admission tickets are non-refundable, not date-specific, and are valid any day up to one year from the date of purchase unless otherwise specified.
Can I reschedule my tour for a later date?
Yes! For guests whose plans are impacted by the recent change in operations, we can rebook. Please have your order number handy when you call our Reservations Sales Department daily after 8:30 a.m. at (619)718-3000.
Can I get a refund of my tour?
The San Diego Zoo and San Diego Zoo Safari Park will work with guests who wish to change or cancel tours, safaris, and programs reserved during this temporary closure period. As you can imagine, we are experiencing heavy call volume, and we appreciate your patience as we work hard to respond to all inquiries. Please have your order number handy when you call our Reservations Sales Department daily after 8:30 a.m. at (619)718-3000.
I booked my trip to the San Diego Zoo and/or Safari Park through a third-party vendor—can you help me?
Guests who booked travel with a third-party reseller should contact the reseller directly for assistance.
What are you doing to protect the animals in your care from coronavirus?
At this time, there is no evidence that coronavirus is transmissible from humans back to animals. According to the CDC, no animals in the United States have been identified with the virus. The welfare of our animal ambassadors is always of the utmost importance to us, and we are continuing to monitor developments closely.
What will happen to the animals at the San Diego Zoo and San Diego Zoo Safari Park during the closure?
We remain committed to providing premier care for the wildlife at our parks. Essential staff taking care of wildlife and maintaining other critical systems remain active on grounds, continuing to practice hand washing and social distancing as recommended by the CDC.